Hours of Operation
On Severity 1 Service Incidents, Khoros hours of operation are 24/7/365. For all others, standard hours of operation for Khoros Support are as follows (Monday - Friday):
Region
Hours (Regional)
Hours (PST)
Americas
6 AM – 6 PM PST
6 AM – 6 PM PST
EMEA
7 AM – 6 PM GMT
11 PM - 10 AM PST
APAC
7 AM – 4 PM IST
5:30 PM – 2:30 AM PST
Additional hours of operation are available with additional support levels or on some grandfathered agreements. Coverage for major holidays, as defined by Khoros regional support, is limited to Severity 1 issues only.
Observed Holidays for 2023
Americas
New Year’s Day (observed)
January 2
Martin Luther King Jr. Day
January 16
President’s Day
February 20
Spring Holiday
April 7
Memorial Day
May 29
Juneteenth (observed)
June 19
Independence Day
July 4
Labor Day
September 4
Thanksgiving Day
November 24
Day after Thanksgiving
November 25
Christmas Eve (observed)
December 22
Christmas Day (observed)
December 25
New Year's Eve (observed)
December 29
EMEA
New Year’s Day (observed)
January 2
Good Friday
April 7
Easter Monday Bank Holiday
April 10
Early May Bank Holiday
May 1
Coronation of King Charles
May 8
Spring Bank Holiday
June 29
Juneteenth (observed)
June 19
Summer Bank Holiday
August 28
Christmas Day (observed)
December 25
Boxing Day
December 26
APAC
Republic Day
January 26
Ugadi
March 22
Good Friday
April 7
May Day
May 1
Juneteenth (observed)
June 20
Barkid
June 29
Independence Day
August 15
Ganesh Chaturthi
September 19
Gandhi Jayanti
October 2
Vijaya Dashmi/Dussehra
October 24
Kanataka Rajyotsava
November 1
Diwali
November 13
Christmas (observed)
December 25
Take special note to the holidays based on your location, as they may differ from public holidays in your specific country.
Example: If your organization falls within the EMEA region (including, but not limited to UK, France, Germany, Switzerland), all days listed under EMEA are holidays Khoros Support will be observing that year.
Standard support coverage will resume on the next business day.
Note: We're prepared to support any severity level 1 issue all year round, 24x7x365. Should the need for this arise, be sure to include the nature of the service outage or security risk, a link to the impacted environment, and your contact information. To receive severity 1 support at any time, email outage@khoros.com.
... View more