Post it into the flow...
see it rise on its merits

Make users' forum rank more visible on Ideas

Status: Under Consideration
by Trusted Contributor on 06-29-2009 04:10 PM

I was surprised at how much of the users' profile was hidden and separated from their ideas and idea comments.  Bascially, there's the user's forum screen name and any color, bolding, and little tag that is associated with their forum rank, but their actual rank, # of posts, and their icon/avatar aren't displayed.  

 

I would like to see more of a users' profile (similar to what's displayed next to a user's forum posts) displayed alongside of their ideas and idea comments. 

 

Benefits include:


  • Display Community ranks that are specifically related to a member's # of ideas posted & idea comments on the Idea threads (seems a bit odd that forum ranks that are earned through contributions on Ideas are only displayed in the forum)

 

  • Help Product Management recognize which ideas are coming from Community super users, newbies, etc.  and take that into account in their responses (e.g. maybe newbie members need a bit more coaching)

 

  • Give more nuanced recognition to active contributors (because only the top customers get their forum screen names bolded and get the little gold star--or its equivalent--next to their name)

 

It seems like this would dovetail in with Lithium's best practices for driving participation via recognition and superuser engagement.

Status: Under Consideration
Couldn't agree with you more on this one Roxy. What truly differentiates us from the other idea products out there is the fact that there is a strong sense of community and recognizing the key contributors (in the same way it happens in forums) only drives participation.
Comments
by Trusted Contributor on 06-30-2009 07:47 AM

Along these lines, I would also like Idea comments to automatically include a user's profile signature.  It helps people know who they're talking to (e.g. customers can know they're talking to employees and the employees' position)....well, at least if people include signatures on their forum profile.

by Lithium Guru on 07-24-2009 11:21 AM
Status changed to: Under Consideration
Couldn't agree with you more on this one Roxy. What truly differentiates us from the other idea products out there is the fact that there is a strong sense of community and recognizing the key contributors (in the same way it happens in forums) only drives participation.
by Trusted Contributor on 08-14-2009 12:42 PM

Thanks for the update and feedback.  Great to see this one getting some traction!  Just to add to the list....not showing more of a user's profile (e.g. rank, icon, signature) also makes it more difficult for Community members to tell if an employee is posting a comment to their idea, which is not as good of an experience for members and customers don't necessarily realize the company is engaging their idea.

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